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RETURNS & REFUNDS
Returns Policy
With the exception of downloads, fan club subscriptions and tickets, you have a right to cancel your purchase of Product(s) from the Site within one month of the date on which you received such Product(s) and receive a refund as set out below. To exercise your right to cancel, you may (i) notify us at [email protected] within one month of receipt of your Product(s), or (ii) return your Product(s) to us at the following address within one month of receipt of your Product(s):
Returns
Ingram Micro UK
Drayton Field Industrial Estate
Nasmyth Road
Daventry
Northamptonshire
NN11 8NF
In the event that we do not receive your returned Product(s) within thirty (30) days of the later of (i) the date you notified us of your cancellation and (ii) the date you received your Product(s), the deemed date of receipt will be the date of the post-mark on the packaging of your returned Product(s). We will not be responsible for the costs of such return, unless the value of your returned Products is EUR 40 (GBP 40) or more, in which case the Products may be returned at our risk and expense. We retain the right to deduct a reasonable sum from your refund should (a) you not return your Product(s) or (b) the condition of the Product(s) you return result in a reduced value of the Product(s) in comparison to their original condition. Such deductions will not be made if the loss in value is caused by examining the Product(s) as would be possible in a retail shop or by reasonably using the Product(s) for their intended purpose.
You have no right of cancellation in the event that you have unsealed (i.e. opened) audio or video Products received from us. Tickets and downloads purchased are non-refundable and non-exchangeable.
Technical Problems and Defective Products
Occasionally, technical problems may delay or prevent delivery of a purchased Product. In the event that you receive a defective physical Product, we recommend that you contact our Returns Center at [email protected]. Please keep all the warranty information that accompanies your Product as this may be needed should there be a fault. Provided that you return such defective physical product to us, we will (on your election) either send you a replacement physical product, or provide you with a full refund. We will cover the cost of any defective physical Product returned by you up to the value of standard postage.
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Cancel your order
To cancel/return your order or certain item(s) of your order please contact us stating your order number and the item(s) that you want to return/cancel.
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Return item(s)
If you want to return any of the items you have received for any reason you have the right to cancel your purchase according to the terms laid out in our returns policy. To cancel/return your order or certain item(s) of your order please contact us stating your order number and the item(s) that you want to return/cancel.
Note that you will be required to pay the return postage for returning any unwanted items unless the value of the product is 40 EUR (40GBP) or more.
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Return a Wrong Item
If your package includes an item you weren't expecting please contact us stating your order number and the item(s) that you want to return/cancel.
We'll pay the cost of the return delivery and will provide you with a pre-paid, personalised return label. Upon receipt of the package we will either send you a replacement product (if there is available stock), or provide you with a full refund.
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Damaged or Defective Item(s)
If you have received a damaged or defective item please contact us stating your order number and the item(s) that you want to return.
We'll pay the cost of the return delivery and will provide you with a pre-paid, personalised return label. Upon receipt of the package we will either send you a replacement product (if there is available stock), or provide you with a full refund.
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Exchange an Item
If you would like to exchange a product for a different one, contact us stating your order number and the item(s) that you want to return/exchange. You will need to return the original product to us and place a new order for the item you'd like to purchase.
Upon receipt of the product(s) (providing the item is as new and not in bad condition or otherwise damaged) we will provide you with a full refund. Note that you will be required to pay the return postage for returning any unwanted items unless the value of the product is 40 EUR (40GBP) or more.
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How to find your Order Number
You'll be able to find your order number in the following places:
• In the confirmation e-mail you received from us, listed as "Order number"
• And on the invoice that came with your order
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